Ondato is an advanced KYC (Know Your Customer) system designed to streamline identity verification for businesses. By automating the compliance process, Ondato ensures that companies can securely verify the identities of their clients while meeting regulatory requirements. The platform offers a simple, user-friendly interface for both businesses and customers, making the KYC process faster and more efficient. With features like ID document scanning, address proof submission, and real-time error resolution, Ondato is a reliable solution for ensuring compliance and reducing manual verification workloads.
To ensure a smooth and quick Know Your Customer (KYC) process via the Ondato system, please follow these steps:
Receive your identification link
After purchasing services, you will receive an identification link by email. This link will direct you to the Ondato identity verification platform, where the company’s directors and beneficial owners need to complete the process.
Use a mobile phone for better quality
For a smooth experience, use a mobile phone to take a photo of your ID document. High-quality photos are crucial, as poor image quality is one of the main reasons for identification rejection.
Provide the correct ID document
Only passports or ID cards from EU member states are accepted for identification. Other documents, such as residence permits or driving licences, are not valid.
Make a selfie
Upload a recent proof of address
Submit a utility bill or bank statement that is not older than 3 months and shows your current address. The document must be issued in your name. If your document is in a non-Latin alphabet, it will be automatically rejected, but our team will manually review it and contact you if necessary.
Complete the process without interruptions
Make sure you complete the identification process in one go. The system does not have a save function, and an interrupted session will need to be restarted from the beginning.
Dealing with errors
If you encounter any error messages, don’t worry. Wait for one of our specialists to review your submission and contact you with further instructions. Our KYC team is available Monday to Friday, 9:00–17:00 (Estonian time).
Country restrictions due to AML Regulations
Due to Anti-Money Laundering (AML) regulations, we are only able to work with clients from specific countries. If your country is not supported, you will be notified during the identification process.
By following this guide, you can complete the KYC process quickly and without issues. Should you have any questions, feel free to contact our team before proceeding.
Watch videos with instructions here:
Ondato ID verification via PC – https://www.youtube.com/watch?v=oyj9FWQjZQw
Ondato ID verification via Phone – https://www.youtube.com/watch?v=vzMB6ib6uBo
